Contact us

Before reaching out to our customer service team, please check our Help Center to see if your question has already been answered. Many common inquiries, including order status, shipping details, and returns, can be resolved there.

If you still need assistance, you can contact our customer service team using the Contact Form or email us at service@industrialkonzept.com.

Our customer service aims to respond within 48 hours on business days. During busy periods, response times may be longer. Please note that we do not offer customer service via social media and are unable to respond to inquiries sent through those channels.

When contacting us, please include your full name and order number if you have already placed an order.

Business and Partnership Inquiries

For business and partnership inquiries, please contact us at contact@industrialkonzept.com. Please provide relevant details about your company and collaboration proposal to help us review your request efficiently.

Submissions and Press Inquiries

For submissions, advertising and press inquiries, please contact press@industrialkonzept.com.

We receive a high volume of submissions and press requests daily and are unable to respond to all of them. However, we carefully review every inquiry and do our best to respond within a few weeks to those that interest us.

To ensure your submission is considered, please include the project name, images via Google Drive or Dropbox (we don't accept WeTransfer), a detailed description of the submission or inquiry, and any additional relevant information.

Please note that the Contact Form is for customer service inquiries only.