Shipping policy
Orders are usually shipped from our warehouse in Germany.
Order Processing
Orders are processed and shipped within 3 business days for in-stock items. These are products we hold in our warehouse and can dispatch immediately upon order confirmation.
For items showing a lead time on the product page, please note that these are either ordered specifically for you from our suppliers or, in some cases, produced to order by the manufacturer. Lead times are indicated on the respective product page and are generally accurate, but may vary depending on the manufacturer's production schedule or stock availability. These timelines are estimates and not guaranteed.
You will receive a tracking number by email once your order has left our warehouse. If no tracking number has been received with your shipping notification email, please contact us and we will provide it manually.
Inspection Upon Delivery:
Please check the packaging for external damage upon receipt. If you notice any damage, contact us within 24 hours at service@industrialkonzept.com and always attach images and at least one video of the issue.
Shipping destination: Germany
Shipping Costs:
Standard shipping within Germany is €5.90. Orders with a total value of €99.00 or above qualify for free shipping.
Estimated Delivery Times:
The following are average transit times provided by the carrier from the day of pickup at our warehouse — not from the date of your order. These are estimates by the carrier and may vary:
- Standard parcels: 1–2 business days
- Bulky goods & freight: 2–5 business days
Shipping destination: European Union
Shipping Costs:
Shipping costs are calculated based on weight, dimensions, and destination and are displayed at checkout. Since all EU member states share a common customs area, no import duties apply to deliveries within the EU. At industrialkonzept, we partially subsidize shipping costs on your behalf — the rates you see at checkout are often lower than the actual costs we incur with our logistics partners.
Standard Shipments:
Most orders are shipped via DHL International. As a general rule: if a product fits into a standard or medium-sized parcel and weighs under 20 kg, it will be shipped via DHL International.
Bulky Goods & Freight Shipments:
Items that are oversized, extra-long, or exceed approximately 20 kg typically cannot be shipped as standard parcels and will be dispatched as bulky goods or via freight carriers. If you are unsure whether your order qualifies as a standard or bulky shipment, feel free to contact us before placing your order.
Estimated Delivery Times:
The following are average transit times provided by the carrier from the day of pickup — not from the date of your order. These are estimates by the carrier and may vary:
- Standard parcels: 3–5 business days
- Bulky goods & freight: 4–7 business days
Shipping Cost Adjustments:
We reserve the right to adjust shipping costs prior to fulfillment if the rates calculated at checkout cannot be honored. Should this occur, we will always contact you before making any changes — no additional charges will be made without your prior agreement.
Shipping destination: United States
Shipping Costs:
Shipping costs are calculated based on weight and dimensions and are displayed at checkout. At industrialkonzept, we partially subsidize shipping costs on your behalf — the rates you see at checkout are often lower than the actual costs we incur with our logistics partners.
Standard Shipments & Import Duties:
Most orders to the United States are shipped via DHL International. For standard DHL International shipments, we cover applicable import duties on your behalf — no additional customs charges will apply upon delivery. As a general rule: if a product fits into a standard or medium-sized parcel and weighs under 20 kg, it will be shipped via DHL International.
Bulky Goods & Freight Shipments:
Items that are oversized, extra-long, or exceed approximately 20 kg typically cannot be shipped as standard parcels and will be dispatched as bulky goods or via freight carriers. For these shipments, import duties cannot be covered by us and remain the responsibility of the customer upon delivery. If you are unsure whether your order qualifies as a standard or bulky shipment, feel free to contact us before placing your order.
Estimated Delivery Times:
The following are average transit times provided by DHL from the day of pickup — not from the date of your order. These are estimates by the carrier and may vary:
- Standard parcels: 5–8 business days
- Bulky goods & freight: 10–20 business days
Lost or Damaged Shipments:
Please check the packaging for external damage upon receipt. If you notice any damage, contact us within 24 hours at service@industrialkonzept.com and always attach images and at least one video of the issue. If your tracking status has not updated for more than 3 weeks, please contact us so we can initiate a formal investigation with the carrier. Please note that international shipments can occasionally stall for 1–2 weeks at customs or transit hubs — this is not unusual and not necessarily a cause for concern.
Shipping Cost Adjustments:
We reserve the right to adjust shipping costs prior to fulfillment if the rates calculated at checkout cannot be honored. Should this occur, we will always contact you before making any changes — no additional charges will be made without your prior agreement.
Shipping destination: International (Outside the EU)
Shipping Costs:
Shipping costs are calculated based on weight, dimensions, and destination and are displayed at checkout. At industrialkonzept, we partially subsidize shipping costs on your behalf — the rates you see at checkout are often lower than the actual costs we incur with our logistics partners.
Standard Shipments:
Most orders are shipped via DHL International. As a general rule: if a product fits into a standard or medium-sized parcel and weighs under 20 kg, it will be shipped via DHL International.
Bulky Goods & Freight Shipments:
Items that are oversized, extra-long, or exceed approximately 20 kg typically cannot be shipped as standard parcels and will be dispatched as bulky goods or via freight carriers. If you are unsure whether your order qualifies as a standard or bulky shipment, feel free to contact us before placing your order.
Import Duties & Taxes:
For deliveries outside the European Union, local customs authorities may charge additional import duties, taxes, or fees. These vary by country, change regularly, and are beyond our control. We recommend checking with your local customs office or tools such as Simply Duty before placing an order if you are uncertain.
Estimated Delivery Times:
The following are average transit times provided by the carrier from the day of pickup — not from the date of your order. These are estimates by the carrier and may vary:
- Standard parcels: 8–12 business days
- Bulky goods & freight: 10–20 business days
Middle East:
Please note that due to the ongoing conflict in the Middle East, shipments to this region may currently experience longer than usual transit times. This is caused by carrier routing adjustments and flight availability, and is not within our control.
Lost or Damaged Shipments:
Please check the packaging for external damage upon receipt. If you notice any damage, contact us within 24 hours at service@industrialkonzept.com and always attach images and at least one video of the issue. If your tracking status has not updated for more than 3 weeks, please contact us so we can initiate a formal investigation with the carrier. Please note that international shipments can occasionally stall for 1–2 weeks at customs or transit hubs — this is not unusual and not necessarily a cause for concern.
Shipping Cost Adjustments:
We reserve the right to adjust shipping costs prior to fulfillment if the rates calculated at checkout cannot be honored. Should this occur, we will always contact you before making any changes — no additional charges will be made without your prior agreement.
General Disclaimer
We cannot assume liability for production or shipping delays caused by manufacturers or carriers.
Returns & Exchanges
Please refer to our return and exchange policy.
Refunds
Refunds due to manufacturing or shipping delays cannot be granted.