FAQ
Short answers about industrialkonzept.
About us
What is industrialkonzept?
industrialkonzept is a curated online shop and editorial platform for contemporary design: furniture, lighting and objects from a carefully chosen group of international brands. In our Journal we tell the stories behind the objects and the people who make them.
Who is behind industrialkonzept?
industrialkonzept is a division of HOUSE OF KONZEPT GmbH, based in Bavaria. You can read more about us on our About page.
What kind of design do you carry?
We deliberately do not carry a full range. Our selection follows a clear design language, shaped above all by industrial, brutalist and post-modern design. You can explore every label we carry on our brand overview.
Orders & delivery
Where do you ship from?
We ship from our warehouse in Germany.
Do you ship internationally?
Yes, we deliver worldwide. Shipping costs and delivery options for your address are shown at checkout, and our Help Center explains the details.
Where can I find shipping costs, delivery times and returns?
Everything about orders, shipping, delivery times, tracking and returns is explained in detail in our Help Center. The binding terms are in our shipping policy and refund policy.
Professionals
Do you work with interior designers and architects?
Yes. Architects, interior designers and other professionals can find out more about our Trade Program for Professionals.
Can I request material samples?
For selected products, yes. Use our Sample Request page to tell us which product and which material, colour or finish you would like to see, and we will check whether a sample is available.
Contact
How do I contact you?
Please check our Help Center first, as many questions are answered there. If you still need help, use the form on our contact page or email us at service@industrialkonzept.com.
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