FAQ: Shipping, Delivery & Returns

Standard shipping within Germany costs €5.90. Orders with a total value of €99.00 or more ship free of charge.

For deliveries outside Germany, shipping costs are calculated based on weight, dimensions and destination and are shown at checkout. The countries listed at checkout are those to which a delivery request can be submitted; if we cannot serve a destination for a particular order, we will let you know and refund you in full.

Most orders are shipped via DHL International; as a rule, this applies to products that fit into a standard or medium-sized parcel and weigh under 20 kg. Items that are oversized, extra-long or heavier than about 20 kg are shipped as bulky goods or via freight carriers. If you are unsure which applies to your order, contact us before you order.

In-stock items are processed and shipped within 3 business days. Orders are usually shipped from our warehouse in Germany. As soon as your order has left the warehouse, you will receive a tracking number by email; if it is missing from your shipping notification, contact us and we will send it to you.

Products with a lead time are ordered specifically for you from our suppliers or, in some cases, produced to order by the manufacturer. The lead time is shown on the product page. It is generally accurate but remains an estimate and may vary with the manufacturer's production schedule or stock availability.

The following are average carrier transit times, counted from the day the parcel is picked up at our warehouse, not from the order date. They are estimates and may vary.

Germany: standard parcels 1–2 business days, bulky goods and freight 2–5 business days.

European Union: standard parcels 3–5 business days, bulky goods and freight 4–7 business days.

United States: standard parcels 5–8 business days, bulky goods and freight 10–20 business days.

Other countries outside the EU: standard parcels 8–12 business days, bulky goods and freight 10–20 business days.

International shipments can occasionally stall for 1–2 weeks at customs or transit hubs; this is not unusual. If your tracking status has not updated for more than 3 weeks, please contact us so we can open a formal investigation with the carrier.

Within the European Union, no import duties apply. For standard DHL International shipments to the United States, we cover the import duties on your behalf, so no additional customs charges apply on delivery; for bulky goods and freight shipments to the US, import duties are the responsibility of the customer. For other deliveries outside the EU, local customs authorities may charge import duties, taxes or fees. These vary by country and are beyond our control, so please check with your local customs office or a tool such as Simply Duty before ordering if you are unsure.

Consumers within the European Union can withdraw from their purchase within 14 days without giving a reason. The period starts on the day you receive the goods (or, for split deliveries, the last item). Let us know by email or via our withdraw or return page, then send the goods back within 14 days of your notice. You bear the direct cost of returning the goods. We refund you using the same payment method you used for the purchase. If your order has not shipped yet, you can cancel it on the same page.

There is no right of withdrawal for deliveries outside the European Union, for backorders or made-to-order items once the order has been confirmed and sent to the manufacturer, or for goods that are personalised or produced to your specifications.

Please check the packaging for external damage when you receive it. If you notice any damage, contact us within 24 hours at service@industrialkonzept.com and attach photos and at least one video of the issue.

Email us at service@industrialkonzept.com or use the form on our contact page, and include your full name and order number if you have already ordered. We aim to reply within 48 hours on business days. We do not offer customer service by phone or through social media.